Shipping policy

Last updated: 18 August 2026

This Shipping Policy applies to orders delivered within Australia.

Order processing

Our daily order cutoff is 2:00 PM AEST, Monday to Friday. Orders received after the cutoff, on weekends, or on public holidays begin processing on the next business day.

Orders normally require 1 to 2 business days for handling, Monday to Friday.

Delivery estimates

After dispatch, transit is estimated at 6 to 8 business days. The estimated total delivery time is 7 to 10 business days from the date an order is placed.

These timeframes are estimates. Carrier disruptions, regional conditions, severe weather, public holidays, or other circumstances outside our control may cause delays.

Shipping charges

Shipping is free on all Australian orders, with no minimum purchase required.

Any paid delivery option outside this standard service will appear at checkout only when it is available for the order.

Carriers

Orders may be delivered by Australia Post or another reliable carrier available for the destination and parcel requirements. We do not use US-only carriers for Australian deliveries.

Tracking

Tracking information is emailed after dispatch. Orders can also be followed through our Track Your Order page.

Delayed or missing orders

If an order has not arrived within the estimated delivery period, contact our support team. We will review the tracking information and work with the carrier to investigate delayed or missing parcels.

Policy changes

We may update this Shipping Policy when our delivery practices or obligations change. Revisions will appear on this page with an updated date. Additional guidance is available on our FAQ page.

CONTACT US

Store Address: 1 Macquarie Place, Sydney, NSW 2000
Store Email: contact@omnitality.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your email within 1 to 2 business days.