Refund policy

Last updated: 18 August 2026

Order cancellations

You may request cancellation within 24 hours of placing an order. An order cannot be cancelled after it has been dispatched.

Returns

Returns are accepted within 30 days of delivery.

Returned products must be unused, in their original condition, and include their original packaging, tags, accessories, and supplied materials.

The restocking fee is $0.

Return costs

Omnitality covers return costs when an item is damaged, defective, or incorrect.

For a change-of-mind return, the customer pays the actual return-shipping cost. Original shipping charges are non-refundable where applicable.

Starting a return

Email our support team with your order number and reason for the return. Securely repack the product and follow the return-authorisation and delivery instructions we provide. Do not send a return before receiving those instructions.

Inspection and refunds

Returned items are inspected after receipt. When a refund is approved, it is initiated to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds.

Exchanges

Exchanges are accepted in accordance with this policy. Contact support before returning an item so we can confirm availability and provide instructions.

Overdue or lost orders

Contact us if an order is overdue. We will investigate with the carrier. If the carrier confirms that the parcel has been lost, we will provide a full refund or replacement at no additional cost.

Non-returnable products

Clearly marked hygiene or safety products may be non-returnable when required to protect health and safety. Any restriction will be disclosed on the relevant product page before purchase and does not limit rights available under applicable Australian consumer law.

Policy changes

We may update this Refund Policy when our practices or obligations change. Revisions will appear on this page with an updated date. Additional guidance is available on our FAQ page.

CONTACT US

Store Address: 1 Macquarie Place, Sydney, NSW 2000
Store Email: contact@omnitality.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your email within 1 to 2 business days.